Frequently asked questions
What is your Returns Policy?
+1- 717 472 7273
Conditions for all returns
*Items must be returned in new condition and carry the original tag within thirty (30) days of the date of the Shipment Confirmation e-mail unless a longer period of time is specified in writing at the time of purchase, Order Confirmation, or Shipment Confirmation purchased on the Africanvb.com site. Refunds are made in the form of original payment. If the original form of payment is not available, please contact Customer Service.
Items that have been washed, worn, stained, or damaged are neither refundable nor
exchangeable. For hygienic reasons, underwear, swimsuits, and earrings for piercings are neither refundable nor exchangeable. *Shipping fees paid for the delivery of your order (online purchase) are not refundable.
If you have any doubts you can contact us through our email address at firstname.lastname@example.org or at the telephone number +1 -717 472 7273.
Returned items are your responsibility until they reach us. So please, make sure they are packed up properly and can't get damaged on the way. As the parcel remains your responsibility until it gets back to the right destination, please ensure that you get proof of postage in case you need to contact us about your return.
We're not responsible for any items that are returned to us by mistake. If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, or the items returned don't match what you ordered - then we might have to investigate and escalate the issue.
If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.
Please note, products marked as Final Sale are not eligible for return or refund.
Want to exchange an item?
We don't offer exchanges on orders- if you would like a different size or color, please return your unwanted items and place a new order.
What will happen when my return arrives with you?
All returned items will be inspected upon arrival. If we are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.
We'll send you an email when we've received your return in its original condition
Once your return has been inspected, any refund will be automatically issued to your original payment method.
Depending on your bank/ card issuer it can take up to 10 business days to be with you
In the unlikely event, your item is returned in an unsuitable condition, or outside of the 30 days return policy, we reserve the right not to refund you. If you want your items returned to you, we may request that you cover the cost of the shipping.
How do I return an item?
Circle on the delivery slip the items you’re returning. Put the items and the slip in the bag and attach the return label. You’ll be refunded within seven business days of us receiving your package. It may take a few days before the transaction appears on your credit card statement.
What is your policy about web order cancellation?
+1- 717 472 7273
Are you having second thoughts about the purchase you just made on our website? We understand. As long as you haven’t received the shipping confirmation, you can cancel your order by calling us at +1(717) 472-7273 or sending an e-mail to email@example.com.
If you have received the shipping confirmation, the parcel is on its way. No worries: you can return any item ordered by following the process described above in the return section.
What is your disputes policy?
+1- 717 472 7273
What shipping methods do you have for the US?
+1- 717 472 7273
We know how important it is to receive your goods safely and in good condition. So here is some more information about the different shipping methods we have available.
How does US Standard Shipping work?
The basics of Standard Shipping
Delivery takes 3-6 business days* (excluding weekends and public holidays).
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.
Africanvb.com cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
Standard Shipping with USPS in the US is free if your order is above $150. If your order is less than this, then it costs $7.50.
Tracking your order and what happens on delivery day
If your order has been sent with a trackable service you'll be emailed a tracking link once your parcel has been shipped.
TERMS AND CONFITIONS
+1- 717 472 7273
Welcome to the Africanvb.com website that resolve to the domain name africanvb.com (the "Website" or "Site"). As you have no doubt experienced with virtually all websites, your use of this Site is subject to certain terms and conditions of use (collectively "Terms") set forth below. These Terms are important for both you and us as they create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business.
THIS INCLUDES, WITHOUT LIMITATION, ACCEPTING THE TERMS RELATING TO BINDING ARBITRATION, WAIVER OF THE RIGHT TO CLASS ACTION, DISPUTE RESOLUTION (IF APPLICABLE) DISCLAIMER OF WARRANTIES, DAMAGE AND REMEDY EXCLUSIONS AND LIMITATIONS, AND PENNSYLVANIA CHOICE OF LAW AS SET FORTH HEREIN.
We collect information from and about you
We collect contact information
We collect your name and mailing address if you register with us. We also collect email addresses and phone numbers.
We collect payment information
If you buy product we will collect the relevant data as your debit or credit card number. We collect information you submit online. This includes information you post when you interact with us on social media platforms.
We collect demographic information and information about product preferences
We collect information about your location. We collect the type of device you use to access our website.
We collect information from you in different ways
We collect information directly from you
This includes when you purchase our products on our website. We also collect information if you contact customer service or sign up for our newsletter. We also collect information when you take a survey or participate in a promotion.
We use information as disclosed and described here
We use your information to provide you with products and services. This includes sending you product you purchase or processing a return. It also includes sending you newsletters you signed up to receive. We use information to improve our products and website. We may use your information to make our website or products better. We may also use your information to customize your experience with us. This includes understanding your interests and preferences. We use your information to respond to your requests. This includes responding to customer inquiries.
This site is not intended for children
Our website is meant for adults. If you are a parent or legal guardian please it's your responsibility to make sure that your child will never go on our website. We encourage you to use caution when using the Internet and to limit access to our website to your kids.
We use standard security measures
Our website is powered by wix.com a leading cloud-based development platform with millions of users worldwide.The Internet is not 100% secure. We cannot promise that your use of our wibesite will be completely safe. We encourage you to use caution when using the Internet. It is your responsibility to protect your username and password.
WIX SECURITY POLICY IN GENERAL
Wix has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.
Regardless of the measures and efforts taken by Wix, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users’ Personal Information or any other information you upload, publish or otherwise share with Wix or anyone else. We encourage you to set strong passwords for your User Account and User Website, and avoid providing us or anyone with any sensitive Personal Information of which you believe its disclosure could cause you substantial or irreparable harm.
Furthermore, because certain areas on our Services are less secure than others (for example, if you set your Support forum ticket to be “Public” instead of “Private”, or if you browse to a non-SSL page), and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.
If you have any questions regarding the security of our Services, you are welcome to contact us at firstname.lastname@example.org.
You can contact us if you have questions
If you have additional questions about our privacy practices you can email us at email@example.com write to us at: Attn: Privacy.
Your Pennsylvania Privacy Rights
Please check this link out to know more:
We may change this Policy
Please check our Customer Care section periodically for updates.
THIS CAN BE IMPORTANT TO KNOW
*** WE DO NOT SELL INFORMATION WE COLLECT ***
What is your policy regarding "RISK AND TITLE"?
+1- 717 472 7273
The product(s) will be at your risk from the time of delivery. Ownership of the product(s) will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
What is your policy regarding ''UNABLE TO DELIVER"?
+1- 717 472 7273
Please note that an Order may be delivered to a neighbor, in case a delivery attempt is unsuccessful. Please note that we are not responsible for lost packages. Make sure you've provided the right information for your delivery.
What is your policy regarding "PRICE AND PAYMENT"?
+1- 717 472 7273
The price of the products shall be the one quoted from time to time on our Website, except where there is an error. While we take care to ensure that all prices quoted on our Website are accurate, errors may occur. If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or canceling it. If we are unable to contact you, the order will be treated as canceled and if you have already paid for the product(s) you will receive a full refund.
We are under no obligation to sell the product(s) to you at the incorrect (lower) price (even after we have sent you a Shipment Confirmation) if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as such.
All prices are exclusive of shipping charges and sales tax (if applicable). The total cost of the order is the price of the product(s) ordered plus the delivery charge and sales tax (if applicable). Prices may change at any time. Sales tax is charged (if applicable) according to the shipping address of your order as required by applicable law.
Once you have finished shopping on the Website, all the products you wish to purchase are added to your basket. Your next step will be to go through the checkout process and make payment. Throughout the purchase process, before payment, you can modify the details of your order. Payment may be made by Visa, MasterCard, American Express card, and any other card accepted at the store.